Terms and Conditions for Man With Van Bigginhill
These Terms and Conditions set out the basis on which Man With Van Bigginhill, referred to in these terms as “we”, “us”, or “our”, provides removal, transport, collection, delivery, and related services to customers, referred to as “you” or “the customer”. By making a booking, confirming a quotation, allowing access to a vehicle or property, or accepting performance of the service, you agree to be bound by these terms. These terms are intended to be fair, clear, and consistent with UK consumer law, and they apply to all bookings unless otherwise agreed in writing. In these Terms, references to a man with van in Bigginhill, Bigginhill van hire service, or similar wording are used for search clarity and describe the same service offering.
Our services may include house moves, single-item transport, small office relocations, student moves, furniture collection, and other light removal work. Unless expressly stated otherwise, we operate on a service-only basis and do not act as an agent, warehouse keeper, or storage provider. Any estimate, quote, or schedule given is based on the information you provide at the time of booking. If the details change, the price, timing, or service scope may also change. It is your responsibility to ensure that all information is accurate, complete, and provided in good time.
These terms should be read together with any written quotation, invoice, or booking confirmation issued by us. If there is any conflict between these Terms and a specific written agreement, the written agreement will usually take priority to the extent of the inconsistency. Nothing in these Terms is intended to exclude or limit any rights that cannot legally be excluded under UK law.
Booking with Man With Van Bigginhill may be made by phone, email, online form, or any other method we make available from time to time. A booking is not confirmed until we have accepted it and, where required, received any deposit or prepayment requested. We may ask for details including the collection and delivery addresses, property access conditions, item descriptions, preferred dates and times, and any special handling requirements. You must ensure that all items are correctly described, including size, weight, fragility, and whether assistance is needed for dismantling, loading, or carrying.
All quotations are based on the information available when the quote is issued and may be revised if the service requirements change. This includes, without limitation, additional items, access issues, waiting time, stairs, parking limitations, congestion, long carry distances, or the need for extra labour. A quote may be given as a fixed price or as an estimated price depending on the job. An estimate is not a binding fixed fee unless we confirm this in writing. If the customer requests changes after acceptance, we reserve the right to revise the price and schedule accordingly.
On the day of collection, you must ensure that access is available and that the goods are ready for loading at the agreed time. Delays caused by you, your representatives, building management, or third parties may result in extra charges. We may refuse to move items that are unsafe, illegal, inadequately packed, or not disclosed at the time of booking. If our team arrives and cannot complete the work because of inaccurate information, inaccessible premises, or failure to prepare items, the booking may still be chargeable in full or in part at our discretion.
Payment terms will be set out in your booking confirmation or invoice. Unless otherwise agreed, payment is due on completion of the service or in advance where a deposit or full prepayment has been required. We may accept bank transfer, card payment, cash, or other methods made available by us, but we are not obliged to accept any particular form of payment. For business customers, we may agree separate credit terms in writing. If payment is not made when due, we may charge interest and reasonable recovery costs to the extent permitted by law.
Where a deposit is requested, it secures the booking and may be non-refundable except where cancellation rights under consumer law apply or where we cancel the service without cause. Deposits may also be used to cover administrative costs, time reserved, or losses caused by late cancellation or non-attendance. You are responsible for ensuring that any card or account used for payment is authorised and has sufficient funds. We may decline to begin or continue work if payment arrangements are not met or if we reasonably believe payment may not be completed.
If a quotation includes waiting time, parking, congestion, or access charges, these will be payable by you where they are reasonably incurred in carrying out the service. Additional costs may also apply for materials, tolls, permits, ferry fees, or specialist equipment if these were not included in the original quote. We will aim to explain any significant additional charges before they are incurred where this is reasonably practicable.
Cancellations must be made as soon as possible. If you cancel more than 48 hours before the agreed start time, we may at our discretion refund any deposit after deducting reasonable administrative costs. If you cancel within 48 hours of the booking, or fail to provide access at the agreed time, we may retain some or all of the deposit and may charge further reasonable losses where permitted by law. For larger or more complex jobs, stricter cancellation terms may apply if stated in the quote or booking confirmation.
If you need to reschedule, we will try to accommodate a new date, but any rescheduled booking will depend on availability. A rescheduled booking may be treated as a cancellation followed by a new booking if the original date is changed at short notice or if the scope of the work changes materially. We reserve the right to cancel a booking where weather conditions, traffic disruption, vehicle breakdown, staff illness, safety concerns, unpaid balances, or other events beyond our control prevent us from providing the service reasonably or safely.
If we cancel without your fault, our liability will be limited to refunding sums paid for the cancelled portion of the service, unless you have additional statutory rights. We will not be responsible for indirect losses caused by cancellation, such as missed appointments, accommodation costs, or loss of earnings, except where such losses arise from our negligence and are recoverable under applicable law.
We will take reasonable care when handling your goods, but our liability is limited to the extent allowed by law. We are not responsible for pre-existing damage, inadequate packaging, concealed defects, or deterioration that occurs because items are fragile, unstable, or unsuitable for transport. You should ensure that breakable or valuable items are properly protected. Where we assist with packing or dismantling, we do so on the basis of reasonable care and skill, but we do not guarantee that every item can be transported without risk.
Unless agreed in writing, you are responsible for securing insurance for goods that are valuable, delicate, irreplaceable, or of sentimental importance. Our service does not include comprehensive insurance for all losses unless such cover is expressly confirmed. We will not be liable for loss or damage caused by inaccurate instructions, insufficient access, overloading by the customer, items packed by you that fail in transit, or goods not fit for transport. Nothing in these Terms excludes liability for death or personal injury caused by negligence, fraud, or any other liability that cannot lawfully be excluded.
If a claim arises, you must notify us within a reasonable time and provide evidence of the alleged loss or damage. You should keep packaging, damaged items, photographs, and supporting documents where possible. Any claim will be assessed on its own facts, and our maximum liability for direct loss will, except where prohibited by law, normally be limited to the lower of the service price paid for the affected job or the value of the goods proved to have been damaged by our proven negligence.
Customers must ensure that items presented for transport comply with all relevant waste regulations, safety rules, and environmental laws. We may carry household rubbish, unwanted furniture, or clearance items only where this has been agreed in advance and where the load is lawful and safe to transport. We do not accept hazardous waste, clinical waste, asbestos, chemicals, oils, pressurised containers, batteries, gas cylinders, explosives, or any other regulated or dangerous materials unless we have expressly agreed and are legally permitted to handle them.
Where waste removal or disposal forms part of the work, you are responsible for telling us exactly what is to be collected and whether it contains recyclable, reusable, or regulated materials. You confirm that any waste handed over to us is lawfully owned by you or that you have authority to arrange its removal. If required by law, you must provide any information needed for waste transfer records, duty of care documentation, or disposal arrangements. We may refuse to transport items that could breach environmental or transport regulations.
If we believe any load contains prohibited materials, misdescribed waste, or items that may cause risk to people, vehicles, or the environment, we may stop the job immediately. In such circumstances, you will be responsible for all reasonable costs, including return travel, waiting time, disposal fees, and any professional charges required to secure, separate, or lawfully deal with the materials. You must not ask us to dispose of waste unlawfully or to mix controlled waste with general household items.
You are responsible for ensuring that the premises, access routes, stairways, lifts, driveways, and loading areas are safe and suitable for the service. Any pet, child, or other person on site must be supervised. You must disclose any access restrictions, parking rules, narrow entrances, height limits, or other conditions that may affect the work. If parking permits, building permissions, or other authorisations are required, you must arrange them unless we expressly agree otherwise. If we incur penalties or costs because of your failure to arrange access or permissions, you will be liable for those amounts.
We may suspend or end the service immediately if your conduct, or that of anyone acting on your behalf, is abusive, unsafe, unlawful, or likely to expose our staff or vehicles to risk. We will not tolerate violence, harassment, threats, intoxication-related interference, or deliberate obstruction. If the service is terminated for these reasons, you may remain liable for the full price or for reasonable charges reflecting work already completed and costs already incurred. Any items left behind after termination will be handled in a reasonable manner, but we do not accept responsibility for items abandoned by the customer in breach of these terms.
Data, privacy, and records may be processed for the purpose of managing bookings, accounting, legal compliance, and service administration. We will handle personal information in accordance with applicable data protection law. Records of quotes, invoices, waste documentation, and correspondence may be retained for legitimate business and legal purposes. We may share necessary information with insurers, subcontractors, payment processors, or legal advisers where reasonably required to provide the service or defend a claim.
These Terms are governed by the laws of England and Wales. If you are resident in Scotland or Northern Ireland, any mandatory consumer protection rights that apply in your jurisdiction will continue to apply where relevant. Any dispute arising from or in connection with these Terms shall be dealt with by the courts of England and Wales, unless mandatory law provides otherwise. If any part of these Terms is found to be unlawful or unenforceable, the remaining provisions will continue in full force and effect.
We may update these Terms from time to time to reflect legal, operational, or service changes. The version in force at the time of your booking will apply to that booking unless a later version is agreed in writing. By proceeding with a booking for Man With Van Bigginhill, you confirm that you have read, understood, and accepted these Terms and Conditions.