Terms and Conditions for Man with Van Biggin Hill
These Terms and Conditions set out the basis on which Man with Van Biggin Hill provides removal, transport, collection, delivery and related services within the United Kingdom. By booking or using our services, you agree to be bound by these Terms and Conditions. Please read them carefully before placing a booking.
1. Definitions
In these Terms and Conditions, unless the context requires otherwise:
1.1 "Company" means Man with Van Biggin Hill, the provider of the services described in these terms.
1.2 "Customer" means any individual, firm or company who requests, books or uses the services of the Company.
1.3 "Services" means any removal, man with a van, transport, delivery, collection, loading, unloading, packing or related services provided by the Company.
1.4 "Goods" means any items, property or belongings that the Company agrees to handle, transport or store on behalf of the Customer.
1.5 "Job" means the specific service or services agreed between the Company and the Customer for a particular date or dates.
1.6 "Contract" means the agreement between the Company and the Customer for the provision of the Services, incorporating these Terms and Conditions and any written quotation or booking confirmation supplied by the Company.
2. Scope of Services
2.1 The Company provides man with van and removal services mainly within its local service area and across the wider United Kingdom, subject to availability and prior agreement.
2.2 The Company will carry out the Services with reasonable care and skill, using appropriately sized vehicles and suitable equipment for the Job as agreed at the time of booking.
2.3 Unless specifically agreed in writing, the Company does not provide professional packing, dismantling, assembly, storage, specialist lifting, or installation services. Any assistance with such tasks is at the Company's discretion and at the Customer's risk.
2.4 The Company reserves the right to decline any Job that it considers unsafe, unsuitable, unlawful, or beyond the scope of its services or capabilities.
3. Booking Process
3.1 Bookings may be requested by the Customer via the contact methods advertised by the Company. A booking is not confirmed until the Company has accepted the Job and provided confirmation to the Customer.
3.2 When requesting a quotation or booking, the Customer must provide accurate and complete information, including but not limited to:
(a) Collection and delivery addresses;
(b) Access details at each address, including parking, stairs, lifts and any restrictions;
(c) A clear and accurate list or description of the Goods to be moved, including any heavy, fragile or unusual items;
(d) Preferred dates and times for the Job;
(e) Any special requirements that may affect the Services.
3.3 Any quotation provided by the Company is based on the information supplied by the Customer and is subject to revision if that information proves to be inaccurate or incomplete, or if the scope of the Job changes.
3.4 Quotations may be given on an hourly rate or a fixed price basis. The basis for charging will be confirmed at the time of booking. Waiting time, delays outside the Company's control, and additional services requested on the day may be chargeable as extras.
3.5 The Customer is responsible for ensuring any required parking arrangements or permits are in place at the collection and delivery addresses, unless otherwise agreed. Any parking fines or charges incurred as a result of inadequate arrangements may be added to the Customer's bill.
4. Payments and Charges
4.1 Charges will be as set out in the quotation or booking confirmation, subject to any variations agreed with the Customer.
4.2 The Company may require a deposit or full payment in advance to secure a booking. The amount and due date of any deposit will be confirmed at the time of booking.
4.3 Unless otherwise agreed in writing, all charges are payable by the Customer on or before completion of the Job. The Company reserves the right to withhold delivery of the Goods until payment has been received in full.
4.4 The Company accepts payment by methods notified to the Customer in advance. The Customer is responsible for ensuring that cleared funds are available at the time payment is due.
4.5 If the Job takes longer than estimated due to reasons outside the Company's control, including but not limited to inadequate packing, restricted access, delays caused by the Customer, or additional Goods not previously declared, the Company may charge for additional time at its prevailing hourly rate.
4.6 If the Customer fails to pay any amount due under the Contract on the due date for payment, the Company reserves the right to charge interest on the overdue amount at a reasonable rate until payment is received in full, as well as any reasonable costs of recovery.
5. Cancellations and Amendments
5.1 The Customer may cancel or amend a booking by giving notice to the Company using the same contact method used for the original booking or any alternative method agreed by the Company.
5.2 If the Customer cancels a Job more than 7 days before the scheduled start time, any deposit paid may be refunded at the Company's discretion, subject to any reasonable administrative charges.
5.3 If the Customer cancels a Job within 7 days of the scheduled start time, the Company may retain part or all of any deposit paid and may charge a cancellation fee to reflect any loss of bookings or costs incurred.
5.4 If the Customer cancels or significantly alters the Job within 24 hours of the scheduled start time, the Company reserves the right to charge up to 100 percent of the quoted price, especially where the Company has allocated specific time and resources to the Job.
5.5 The Company will use reasonable efforts to accommodate requests to amend booking dates, times, or details. However, changes are subject to availability, and revised charges may apply if the scope or duration of the Job is affected.
5.6 The Company reserves the right to cancel or postpone a Job due to reasons beyond its control, including but not limited to severe weather, vehicle breakdown, accidents, illness, or other operational issues. In such cases, the Company will endeavour to offer an alternative date or time. The Company shall not be liable for any indirect or consequential loss arising from such cancellation or postponement.
6. Customer Responsibilities
6.1 The Customer is responsible for:
(a) Ensuring that all Goods are adequately packed, labelled and ready for transport, unless packing services have been expressly agreed;
(b) Ensuring that all Goods are properly protected and secured within boxes, bags or containers suitable for transport;
(c) Disconnecting and preparing appliances and equipment prior to collection;
(d) Ensuring that all Goods to be moved are available at the agreed address and that access is clear and safe;
(e) Complying with all relevant laws and regulations relating to the Goods and their transport.
6.2 The Customer must not ask the Company to transport or handle any items that are illegal, dangerous, explosive, flammable, perishable (unless specifically agreed), live animals, or any items that are otherwise prohibited by law or by these Terms and Conditions.
6.3 The Customer must be present, or represented, at the collection and delivery addresses to supervise the Job, check items loaded and unloaded, and sign any job sheets or acknowledgements of completion.
6.4 The Customer is responsible for checking that all Goods are collected and delivered. The Company is not responsible for any items left behind unless specifically listed and agreed in writing.
7. Limitations of Liability
7.1 The Company will take reasonable care when handling, loading, transporting and unloading the Goods. However, the Company's liability for loss or damage to Goods is limited as set out in this section.
7.2 The Company shall not be liable for:
(a) Any loss or damage arising from inadequate or improper packing by the Customer;
(b) Damage to items that are inherently fragile or unsuitable for transport, including but not limited to items made of glass, delicate ornaments, or goods not in a proper container;
(c) Loss or damage to valuables such as money, jewellery, watches, precious metals, important documents, or collections, unless expressly agreed and itemised in writing prior to the Job;
(d) Any loss or damage caused by fair wear and tear, gradual deterioration, atmospheric or climatic conditions;
(e) Any indirect or consequential loss, including loss of profit, income, opportunity, or enjoyment.
7.3 The Company’s total liability for loss of or damage to Goods, whether arising in contract, tort or otherwise, shall not exceed a reasonable limit per Job, taking into account the nature and value of the Goods and the charges paid for the Services. The Company may specify a financial limit in its quotations or booking confirmations.
7.4 The Customer must notify the Company in writing of any loss or damage as soon as reasonably practicable and in any event within 48 hours of completion of the Job. The Customer must provide reasonable evidence of the loss or damage and cooperate with the Company in investigating any claim.
7.5 Nothing in these Terms and Conditions limits or excludes the Company's liability for death or personal injury caused by its negligence, for fraud or fraudulent misrepresentation, or for any other liability that cannot lawfully be excluded under English law.
8. Waste and Disposal Regulations
8.1 The Company operates in accordance with applicable UK waste and environmental regulations. The Company is not a general waste carrier and will only remove waste or unwanted items by prior agreement and, where required, in accordance with its waste carrier status.
8.2 The Customer must not present for collection any controlled, hazardous, clinical, or prohibited waste unless such collection has been expressly agreed in advance and the necessary licences and arrangements are in place.
8.3 Where the Company agrees to remove unwanted items or waste, additional charges may apply for transport, disposal fees, and any specialist handling required. These charges will normally be confirmed in advance, but may be adjusted if the nature or volume of the waste differs from the Customer's description.
8.4 The Customer remains responsible for ensuring that any items presented for disposal are lawfully theirs to discard and do not infringe the rights of third parties.
8.5 The Company reserves the right to refuse to remove or transport any items that it reasonably believes would breach waste, environmental or transport regulations.
9. Delays and Access
9.1 The Company will use reasonable endeavours to arrive at the collection and delivery addresses at the agreed times, but timings are estimates only and are not guaranteed.
9.2 The Company is not liable for delays caused by factors outside its reasonable control, including but not limited to traffic conditions, road closures, adverse weather, accidents, delays caused by third parties, or issues with access at the Customer's premises.
9.3 If access to either the collection or delivery address is restricted or unsafe, or if the Customer is not present at the agreed time, the Company may charge for waiting time or additional attendance, or may cancel the Job and charge a reasonable fee to reflect costs incurred.
10. Insurance
10.1 The Company maintains insurance appropriate to its business operations. Details of cover may be provided to the Customer on request.
10.2 The Customer is encouraged to arrange separate insurance for high-value or fragile Goods, or where the value of the Goods exceeds any liability limit stated by the Company.
11. Complaints
11.1 If the Customer is dissatisfied with any aspect of the Services, they should raise the issue with the Company as soon as possible so that it may be investigated and, where appropriate, resolved.
11.2 Any complaint relating to damage, loss or service quality should be submitted promptly, providing details of the Job, the nature of the complaint, and any supporting evidence such as photographs or documentation.
12. Data Protection and Privacy
12.1 The Company will collect and process personal information relating to the Customer only as necessary to provide the Services, manage bookings, take payment, and comply with legal obligations.
12.2 The Company will take reasonable steps to keep personal information secure and will not sell or share such information with unrelated third parties except where required by law or necessary to perform the Services.
13. Variation of Terms
13.1 The Company may amend these Terms and Conditions from time to time. The version in force at the time of the Customer's booking will apply to that particular Job.
13.2 Any variations to these Terms and Conditions requested by the Customer will only be effective if agreed in writing by the Company.
14. Severability
14.1 If any provision or part-provision of these Terms and Conditions is found to be invalid, illegal or unenforceable, it shall be deemed modified to the minimum extent necessary to make it valid, legal and enforceable.
14.2 If such modification is not possible, the relevant provision or part-provision shall be deemed deleted. Any such modification or deletion shall not affect the validity and enforceability of the rest of these Terms and Conditions.
15. Governing Law and Jurisdiction
15.1 These Terms and Conditions and any dispute or claim arising out of or in connection with them, the Contract, or the Services (including non-contractual disputes or claims) shall be governed by and construed in accordance with the law of England and Wales.
15.2 The courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions, the Contract, or the Services.
By confirming a booking or using the Services of Man with Van Biggin Hill, the Customer acknowledges that they have read, understood and agree to be bound by these Terms and Conditions.
